Warranty

To receive your Extended Warranty, your Gazco Gas Stove or Fireplace must have been purchased from an authorised stockist within the Expert Retailer Network, and registered with Gazco within one month the of the purchase date, or installation date if later. The commencement date for the warranty period is the date of purchase.

During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Extended Warranty to be activated. Any product purchased outside of the Expert Retailer Network, or not registered within the stated time, will carry a standard 12-month Warranty, or minimum statutory warranty for your country. The Extended Warranty for your Gazco Gas Stove or Fireplace extends the standard 12-month Warranty by a further 4 years to a total Warranty period of 5 years.

It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force, and is carried out by a suitably trained and qualified individual (GasSafe registered in the United Kingdom or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your Installation and User Manual.

It is also a condition of the Extended Warranty that your Gazco Stove or Fireplace is regularly serviced (every 12 months) by a suitably trained and qualified individual (GasSafe registered in the United Kingdom or equivalent in other countries). Records and receipts of annual services will be required in the event of a Warranty claim during the period of the Extended Warranty.

Please click here to register your fire with the manufacturer.