Delivery information

Delivery & Collections

We aim to deliver all customer orders within 7-10 working days of receiving your order.

Deliveries are to within mainland England and Wales. If you require a delivery to Scotland, Isle of Man, Jersey or Guernsey this will attract an additional charge.

We do not deliver to Europe, USA and Rest of the World but we do offer a service where overseas customers may arrange their own transportation of goods from our warehouse.

Deliveries are between Tuesday-Friday and will be an all-day appointment. We can deliver on a Saturday, but this will incur a further charge.

Delivery will be by Pallett Courier, our own Delivery Team or a Parcel delivery company.

In all cases your delivery will need to be physically signed for otherwise the delivery will be aborted and a minimum aborted delivery and re-delivery charge of £100 will be incurred.

Please check the goods are the ones you have ordered. Please  open and inspect goods in the presence of the delivery driver, as we will accept no responsibility for damage,missing goods or the incorrect goods being delivered after the driver has left.  Once goods are signed for, they are deemed the responsibility of the customer, therefore checking the goods on arrival is vital.

We can only deliver to the cardholder address linked to the payment card used for purchase whether debit or credit card. Where the payment is made by BACS and cleared funds are received, we can offer an alternative delivery address.

Pallett Courier Delivery

We use a Pallett Courier to deliver your Purchase. We put your purchase on a pallet and they will use a pallet truck to get it off their vehicle and into you. They can put the pallet to the front of your property outside and will not enter your property. Please note that if there are any stairs, or gravel driveway that will hinder the delivery, this may mean that your purchase will be delivered as a kerb side drop and the pallet will be left with you. While the driver is still onsite, please check the packaging for any substantial damage (large holes, badly crumpled packaging etc.). If there are any, please, before the driver leaves, contact us as your purchase might need to be refused and returned to ourselves.

Own Delivery Team

We use our own delivery team who will contact you on the day to advise you of an estimated delivery time. We deliver your purchase to front of your property outside and will not enter your property. Please note that if there are any stairs that will hinder the delivery, this may mean that the purchase will be delivered as a kerb side drop. While the driver is still onsite, please check the packaging for any substantial damage (large holes, badly crumpled packaging etc.). If there are any, please, before the driver leaves, contact us as your purchase might need to be refused and returned to ourselves.

Parcel Delivery company  

We use a Parcel delivery company which is an all-day delivery service. The delivery is a doorstep delivery.

Collections

For customers who are able to visit our showroom in Southampton we offer a collection service between Monday-Friday 9am-4pm and Saturday mornings by appointment only. We require 48hrs notice in advance of your arrival. When collecting please bear in mind the size and weight of your order compared to that of your vehicle and ensure you will have adequate space to safely transport the product. Our Warehouse team will be able to help you load your vehicle but cannot be held responsible for any damage or breakages to your purchase or transport whilst assisting you in this process.

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