On Live Display in our Southampton Showroom

Don’t have a chimney but still want the experience of a warm and crackling fire? You can, with the 100% electric Virtuo fireplaces. Thanks to its ultra-realistic flame images, the Virtuo is indistinguishable from a real fire. The fire is easy to control, use the remote control or app to set the flame image, light, sound and heat! The fire also features an LED glow bed of which you can choose the colour.

Also available as an inset electric fire.

GUARANTEE

All DRU products meet the strictest quality requirements. Each fire or stove undergoes numerous meticulous tests before leaving the factory. The guarantee duration on model components is two years.

It may however arise that you experience a problem with your fire or stove. If this is the case please contact your dealer or installer: state your model's serial number; this is a ten digit number listed on the name plate. Your dealer or installer will try to resolve the problem.

When trying to resolve the problem your supplier may request advice or the subsequent delivery of components (under guarantee) from DRU. Should any problems arise the supplier can contact the DRU Service Desk. One of our engineers will come to your home to resolve the problem. If the model is still under guarantee and has been installed and used as per the guidelines, this service will naturally be free of charge.

DRU delivers components necessary for the functioning of the model up to 10 years after the termination of the last product range.

If you have any questions regarding our products or services please contact us. We will do our utmost to answer your query as comprehensively and quickly as possible.