Whether you have bought a Fire before or are a first time Fire buyer, buying a Fire is a complex process and there is a lot to consider.
Our guide to the buying & Installation process has six sections that you can follow in order to get a comprehensive understanding of the entire process, from buying the “right sized fire“ for your room to “what happens next” in the rare but unfortunate situation you need to use Aftercare services.
Find your perfect Fire, right sized for your room to create a warm and inviting environment
Enter your room dimensions below to calculate your heat output
The Eco-design Regulations set new minimum seasonal efficiency and maximum emission requirements for solid fuel burning stoves, stoves with boilers and cooker appliances supporting the governments clean air strategy. Only those appliances that have been tested and verified as meeting these new limits will be able to be sold. The emission limits include those for Particulate Matter (PM), Organic Gaseous Compounds (OGC), Carbon Monoxide (CO) and Nitrogen Oxides (NOx).
After 1st January 2022, all solid fuel burning appliances were required to have been independently tested to show that they meet the seasonal efficiency and four emission limit provisions as laid down within the Eco-design regulations, this will include a dramatic reduction in the CO minimum emission limit stipulated. SIA Eco-design Ready stoves are designed to reduce PM emissions by burning wood more efficiently and completely.
The stoves have been independently tested by an approved test laboratory and met the emissions and minimum efficiency criteria for Eco-design. The test results have also been verified by HETAS and listed on the HETAS web site. Click on the Eco-design logo to see verified list of SIA Eco-design Ready stoves on the Hetas web site.
Eco-design is the European-wide programme to lower emissions. It is due to come into force for stoves in the UK in 2022. SIA Eco-design Ready stoves will meet the Eco-design requirements and are available now. The PM emissions limit for Eco-design is 55% lower than for DEFRA exempt stoves.
By purchasing an eco-design stove you are helping towards a greener planet! So, you can sit back and enjoy the fire, knowing that you are doing your bit for the environment.
If a property does not have a chimney, it does not necessarily mean that having a fireplace is not an option. While an electric fire is always an option as they do not require a chimney there are other options such as a new external twin wall flue system or a Flueless Gas fire
At West Country Fires, wherever possible, we pride ourselves on delivering our fires and stoves nationwide, on our own transport. Deliveries are available Tuesday – Friday, and are free of charge to post codes in mainland England and Wales. In addition, we can offer Pallet deliveries on a Saturday to selected areas for an additional charge. More information can be given by calling our friendly sales team on 02380 333818 selecting option 1. For our customers based in Scotland there is a delivery charge and this is calculated by area, this will be added to your order at checkout. If your chosen fire or stove is in stock, we aim to deliver within 7-10 working days, and once a delivery has been scheduled in your area, a member of the operations team will call you to arrange this with you, we will never try and deliver your fire without speaking to you first. Please note that delivery runs need to be built and scheduled, these are dependent on the orders we receive in each area. Please let us know if you require your fire or stove by a specific date and we will endeavour to get this to you by this date where possible. In some instances, this may need to be pallet delivery which will incur additional charges depending on your area. If your chosen fire or stove is not a stock item, we will order it from the manufacturer and you will receive an email to inform you of the current lead time. If your stove or fire is on back order with the manufacturer, a member of the team will update you with any changes to lead times as we receive them. Please note lead times can change, and this is completely out of our control. We pass on the information that the manufacturer gives to us, and we advise our customers not to pre-book installations prior to taking delivery of your fire or stove as we will not accept responsibility for your Installers aborted costs. Although we do not offer delivery of our Fires and Stoves outside of the UK, we do sell fires and stoves to customers worldwide. In this instance your fire or stove will be delivered free of charge to your chosen courier for ongoing export, or alternatively you can arrange your own courier to collect from our Southampton showroom. Please note all orders placed outside of the UK will need to be paid by Bank BACs payment. We are only able to deliver your fire or stove to the address your chosen card is registered to, if you require an alternative delivery address then please make payment by BACs payment. All goods will need to be signed for otherwise the delivery will be aborted and a recharge fee of £100 will be incurred. All goods will need to be signed for otherwise the delivery will be aborted and a recharge fee of £100 will be incurred.
Our guide to finding your next fire starts here. Is it Electric, Gas or Solid fuel? Use our handy tool...
At West Country Fires we pride ourselves on the Aftercare service we provide to our customers. Our Manufacturer partners offer their own individual warranty which varies in length and conditions. In all cases they ask you to register your purchased product with them and typically this will need to be done within four weeks of your purchase. Please refer to the warranty information included with your purchased product for specific instruction.
We supply quality fires and stoves from most leading manufacturers and under normal operating circumstances their products provide many years of service if cared for and maintained in accordance with the manufacturer’s instructions. If in doubt of how to care for your product please refer to the manufacturers care line or website for further guidance.
Inappropriate use of cleaning materials, or accidental damage will not be covered by the manufacturer’s warranty.
Warranties offered by manufacturers will vary so we advise you to refer to your operating manual for further details.
If you experience an issue with your purchased product, we will require you to fill in the aftercare form at the bottom of the home page on our website We are only able to raise a warranty claim on your behalf when this form is completed in full.
If you are raising a warranty on a solid fuel stove you will be required to send your appliance commissioning checklist or HETAS certificate of compliance to operations@westcountryfires.co.uk along with your name. The manufacturer is unable to carry out any warranty work for you without either of these documents.
If you are raising a warranty on a gas stove or fire, you will be required to send your appliance commissioning checklist or Gas Safe certificate of compliance to operations@westcountryfires.co.uk along with your name. The manufacturer is unable to carry out any warranty work for you without either of these documents.
Once you have completed all the information on the aftercare form you will receive an automated response that your form has been sent successfully.
This denotes that our Operations team has received your form who will then proceed to raise a warranty claim with the relevant manufacturer on your behalf.
Once this has been carried out you will be emailed with a date in which we would expect the manufacturer to have made contact with you directly.
If you have not heard by this date, please email our operations team directly operations@westcountryfires.co.uk and a member of the team will chase this up for you.
Please note, your warranty is supplied by the manufacturer and is dependent on your purchased product having been fitted by either a Hetas or Gas safe registered engineer.
Once a claim is reviewed and then accepted by a Manufacturer, they will arrange to carry out any repairs or supply replacement parts where necessary.
West Country Fires do not carry out any form of warranty work or issue spare parts on behalf of its Manufacturer partners.
We deliver free of charge to mainland England and Wales.
Deliveries to Scotland, Isle of Man, Jersey, Guernsey, Northern Island or other destinations will attract an additional charge that will be added at checkout.
We deliver Tuesday-Friday and where possible this will be on our own transport.
Where it’s not possible to deliver on our own transport we will offer a Pallet Courier or Parcel Delivery company service.
