News Update 14th May 21

 

Retail Showroom

After almost a year of disruption due to the pandemic and subsequent lockdowns we are now undertaking major  improvements in our showroom to expand our selection of electric fires to meet the increasing demand in the marketplace which will make our Southampton showroom one of the largest and most comprehensive ‘Electric Studio’ showroom on the South Coast.

Whilst this work is ongoing there may be some disruption to our showroom and the live displays please feel free to call ahead to ensure we can best deal with your enquiry.

As we are one of the largest online retailer our bulk purchasing means we can offer you the ‘Best Price & Best Service’ with the most competitive online price even through our retail showroom.

So we can best serve your requirements our Retail showroom operating hours are as follows;

Monday – 10.00 am until 4.00pm / Friday – 10.00 until 4.00pm / Saturday – 10.00am until 3.00pm

Appointments made by arrangement please call 02380 333 818

Our Sales team are also available 7 days a week by phone, email or message

Online Orders & Deliveries

Most deliveries are running as scheduled and we have a extensive warehouse with good stock on many of the popular items. Once we receive your order we will endeavour to give you an approximate delivery date, you should use this for guidance only, at this time of year some suppliers have extended lead times.

However since the easing of lockdown restrictions in the UK increased road traffic has affected some areas of the UK pallet network which may cause a delay to your scheduled palletised delivery, we will do our upmost to keep you informed and updated, deliveries from our own vehicles will always be our preferred option as this mode of delivery is unaffected.

As normal when we are ready to dispatch your goods one of the team will call you and confirm that you are ready to receive.  Our carriers are operating a non contact drop service they are not permitted to enter your home please check your items as soon as possible and report any issues to our operations on 02380 333 818 or email operations@westcountryfires.co.uk please see more information click here