Covid 19 Update – 15th July 2020

Offices

Our number one priority is the safety of our store teams and customers. As the need to support social distancing increases, we have closed all our outlets and head office, where possible our staff are working from home. We are still fully operating and can be contacted in a number of different ways.

Call us on 02380 333 818 press option 1 or email us sales@westcountryfires.co.uk 

Showroom

We have re-opened our showroom to the general public and have put in place strict guidelines to help protect our customers and WCF sales team.

We have limited the number of staff in our showroom and would kindly ask you call 02380 333 818 ahead on of your visit to help us better prepare and avoid unnecessary delays or queuing.

As per government guidance face coverings are now a requirement in shops, this is mandatory from 24th July 20 our sales team will wear masks whilst with customers.

Online Orders & Deliveries

At the moment most of our deliveries are running as scheduled and many of our items are still available for next day delivery as we have a extensive warehouse with good stock on many of the popular items. We do have a number of manufacturers who have closed due to the current circumstances, therefore we would advise our customers to check the delivery status of a product with us, please use our phone numbers, email to check with us. As normal when we are ready to dispatch your goods one of the team will confirm you are ready to receive.  Our carriers are operating a non contact drop service please check your items as soon as possible and report any issues to sales@westcountryfires.co.uk or phone 02380 333818

Installations

Our operations teams have been working hard to plan a safe return to our installations many of which have been on hold for several months, we thank our customers for their patience and understanding during this time.

Due to the back log of works booked prior to the COVID 19 Lockdown we are gradually returning to a ‘new normal’ situation from order to install, however we are managing the supply chain shortages as best we can at this time, you will be kept informed of progress along the way.