COVID 19 UPDATE – 4th November 2020

Online Orders & Deliveries

All deliveries are running as scheduled and we have a extensive warehouse with good stock on many of the popular items. Once we receive your order we will endeavour to give you an approximate delivery date, you should use this for guidance only, at this time of year some suppliers have extended lead times.

As normal when we are ready to dispatch your goods one of the team will call you and confirm that you are ready to receive.  Our carriers are operating a non contact drop service they are not permitted to enter your home please check your items as soon as possible and report any issues to our operations on 02381 800633 or email operations@westcountryfires.co.uk please see more information click here

Retail Showroom

In line with government guidance From the 4th November to 2nd December 20 our showroom will be closed to the general public, during this time we can offer ‘virtual product demonstrations’ via Zoom / What’s App etc.

Throughout this national lockdown our sales teams will continue to be available via phone / email or live chat and will continue to offer support during these difficult times.

Many popular products on our website are available in our warehouse on next day order basis and we will continue to offer a ‘local collection’ service following strict COVID 19 guidelines

Offices

Our number one priority is the safety of our team. We have therefore suspended all supplier meetings and external visitors however we are still fully operating and can be contacted in a number of different ways.

Call us on 02381 800630 press option 2 or email us operations@westcountryfires.co.uk

Installations

Our operations teams have been working hard to plan a safe return to our installations many of which have been on hold for several months, we thank our customers for their patience and understanding during this we are gradually returning to a ‘new normal’ situation from order to install, however we are managing the supply chain shortages as best we can at this time, you will be kept informed of progress along the way. Before our visit the operations team will call you to discuss our covid 19 precautions, your safety is as important as our installation teams.

Services and Home Visits

With the increased risk associated of COVID 19 transmission our number one priority is the safety of our team and customers. We have therefore ceased all services and home demonstrations for 2020 however are still fully operating and can be contacted in a number of different ways.

Call us on 02381 800633 press option 2 or email us operations@westcountryfires.co.uk