COVID 19 UPDATE – 23rd October 2020

Online Orders & Deliveries

All deliveries are running as scheduled and many of our items are still available for next day delivery as we have a extensive warehouse with good stock on many of the popular items. Once we receive your order we will endeavour to give you an approximate delivery date, you should use this for guidance only, some suppliers have extended lead times.

As normal when we are ready to dispatch your goods one of the team will confirm that you are ready to receive.  Our carriers are operating a non contact drop service they are not permitted to enter your home please check your items as soon as possible and report any issues to our operations on 02381 800633 or email operations@westcountryfires.co.uk please see more information click here

Offices

Our number one priority is the safety of our team. We have therefore suspended all supplier meetings and external visitors however we are still fully operating and can be contacted in a number of different ways.

Call us on 02381 800630 press option 2 or email us operations@westcountryfires.co.uk

Showroom (Appointment only)

The safety of our sales team and customers are paramount therefore we have limited the number of staff in our showroom we are also strictly enforcing an appointment system with only ‘one household’ in our showroom at any one time, you may be asked to wait in your vehicle until we have sanitised and prepared for you.

Unfortunately we cannot allow you to use our kitchen or restroom facilities. You will be asked to use hand sanitiser and complete our track and track form with a contact number

As per government guidance face coverings are now a requirement in all shops, this is mandatory requirement if for any reason you are unable or exempt we would respectfully ask you to delay your visit at this time our sales team will wear masks whilst with customers.
To make an appointment please call 02380 333 818 or complete form below (greyed out times are not available)

Installations

Our operations teams have been working hard to plan a safe return to our installations many of which have been on hold for several months, we thank our customers for their patience and understanding during this we are gradually returning to a ‘new normal’ situation from order to install, however we are managing the supply chain shortages as best we can at this time, you will be kept informed of progress along the way. Before our visit the operations team will call you to discuss our covid 19 precautions, your safety is as important as our installation teams.

Services and Home Visits

With the increased risk associated of COVID 19 transmission our number one priority is the safety of our team and customers. We have therefore ceased all services and home demonstrations for 2020 however are still fully operating and can be contacted in a number of different ways.

Call us on 02381 800633 press option 2 or email us operations@westcountryfires.co.uk