Covid 19 Update

Offices

Our number one priority is the safety of our store teams and customers. As the need to support social distancing increases, we have closed all our outlets and head office, where possible our staff are working from home. We are still fully operating and can be contacted in a number of different ways.

Call us on 02380 333 818 press option 1 or email us sales@westcountryfires.co.uk 

Showrooms

We took the decision early to temporarily close our showroom from Monday 23rd March 2020. We will post further updates on this page and on social media so please check back regularly. We will be answering all emails as fast as we can. We thank you for your support and patience at this time.

Online Orders & Deliveries

At the moment most of our deliveries are running as scheduled and many of our items are still available for next day delivery as we have a extensive warehouse with good stock on many of the popular items. We do have a number of manufacturers who have closed due to the current circumstances, therefore we would advise our customers to check the delivery status of a product with us, please use our phone numbers, email to check with us. As normal when we are ready to dispatch your goods one of the team will confirm you are ready to receive.  Our carriers are operating a non contact drop service please check your items as soon as possible and report any issues to sales@westcountryfires.co.uk or phone 02380 333818

Installations

We have temporarily suspended all installations and surveys for the safety of our staff and customers, we are hoping to resume operations within the next few weeks subject to government advice please watch this page or follow us on Facebook.