TERMS & CONDITIONS

Order processing

Once you have placed your order online, you will receive an order confirmation to the email address provided.  When we process the order you will then receive a VAT invoice for your records.

When we receive the goods in our warehouse, we will telephone you to confirm a suitable delivery date. Please note that we are unable to be specific about times of delivery, as we use outside carriers and it depends on their eventual route as to the time of delivery.

Pricing

All prices stated are fully inclusive of VAT at the current rate. Delivery is free to mainland England and Wales. If you live outside of this area, please contact our office on 02380 333818 for a quote.

Delivery of Product

Deliveries are made using reputable carriers and we will arrange delivery to any mainland UK address as designated on your order form.  For security and health and safety reasons, it is required that someone is present to receive the goods in all cases.  In the event of a ‘palletised’ delivery it is advised that at least two persons are present to accept delivery, as the drivers are only allowed to place the pallet at the entrance to the property.  Unpacking and moving of goods is the responsibility of the customer, and the pallet is left for customers to dispose of themselves.

All deliveries require CHECKING AND a signature STATING ‘received in good condition’ as standard.  Please open and inspect goods in the presence of the delivery driver, as the courier company have informed us that they will accept no responsibility for damage after the driver has left.  Once goods are signed for they are deemed the responsibility of the customer, therefore checking the goods on arrival is VITAL.

If any parts are missing from the delivery, and can be proved to have been ordered in the first instance, then these also need to be reported by telephone and/or email within 48 hours of arrival.  Failure to comply with this may incur further delivery charges for any parts missing.

Returns

In accordance with the distance selling regulations, we wish to advise you that you have a 14 day cooling off period. If for any reason you choose to return the ordered goods, then it is your responsibility to return these goods in the original packaging, and to cover the cost of this return. If you require any further information please contact us direct.

Installation

West Country Fires Direct do not offer an installation service for any products purchased over the internet. It is strongly advised that you always use a registered Gas Safe installer for all gas installations or a HETAS recognised professional for solid fuel fires, and failure to do so may invalidate any warranty that the manufacturer of the product offers.  Installation instructions are offered by some but not all of the manufacturers, therefore we advise a competent installer be appointed by you in all cases.

Accuracy of Information

The information, description, dimensions etc of all product is provided by such manufacturers, and inasmuch as we endeavour to keep the information correct, we cannot take responsibility for typographical errors that may occur.  If you require verification of any information it is advised that you ring the help line to clarify.

Website Usage

West Country Fires Ltd will not accept liability in the event of computer viruses being inadvertently transmitted to users, either from the website of from the use of third party websites to which the site provides links.   West Country Fires Ltd will also not accept liability for any loss of business due to the lack of access to our website due to any such failure or maintenance to said website.

Seen your product cheaper elsewhere?

We will match the competitor’s price and give a further £10 off. This offer is an online only offer and is only available on a like for like basis.
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